Key Performance Indicators (KPI)

Key Performance Indicators (KPIs) and Critical Success Factors (CSFs) are important tools used to measure and track the performance of a company and its various operations. KPIs are quantifiable measures that provide insight into the performance of specific areas of the business. CSFs are the specific actions, behaviours, or conditions that must be in place for a company to achieve its goals and objectives.

Effective use of KPIs and CSFs requires a deep understanding of the company’s operations, performance drivers, and strategic objectives, as well as the ability to identify, track, and analyse relevant data. The goal of KPIs and CSFs is to provide decision-makers with a clear and frequent picture of the company’s performance and progress, and to identify areas for improvement. By regularly tracking and analysing KPIs and CSFs, companies can improve their performance, make data-driven decisions, and drive long-term success.